Help & Support in the sidebar (companies). Drivers: email us and include your carrier's name.
Sign in with the email address and password you registered with. If your carrier added you, use the email they entered for you. A one-time code may be emailed to you when you sign in on a new phone; enter it when prompted. Use Forgot password? on the sign-in screen to reset your password by email.
Loads appear once a dispatcher assigns and dispatches one to you. A free driver account on its own has no loads until a carrier or broker connects with you. Ask your dispatcher to confirm the email on your driver record matches the one you signed in with.
Sharing your location is optional and per load. Turn it on from the load screen when a dispatcher requests tracking; it stops automatically when the load is delivered, and you can stop it at any time from the same screen or from iOS Settings → FleetTMS → Location.
Open the load, choose Upload Document, scan or photograph the paperwork, pick the document type, and tap Upload. Your dispatcher sees it on the load immediately. If a page came out crooked, use Edit Page before uploading.
In the driver app go to Profile → Delete Account. This permanently removes your login and the personal information on your driver profile. Records a carrier is legally required to keep about completed loads are retained by that carrier, as described in our Privacy Policy. You can also email privacy@fleettms.com from your account address to request deletion.
Billing, seats, and subscription questions: Settings → Billing, or email support@fleettms.com. Please include your company name and, for load questions, the load number.
If the app or website is unreachable, email us and we will respond with status. Include the time, what you were doing, and a screenshot if you have one.